Author: Kris Oldland

eCommerce, Feature

How to leverage Automation to Streamline B2B eCommerce Operations

Discover how automation revolutionizes B2B eCommerce, improving order processing, inventory management, and compliance while future-proofing operations

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Feature, Service Operations

Sociable Couriers win customer attention and loyalty

As part of our #FSN10 anniversary celebrations we revisit this article where we explored the impact of social media in the logistics sector

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Feature, Service Operations, Spare Parts

Why going green is vital for the logistics industry

As part of our #FSN10 anniversary celebrations we look at an early argument for sustainability in the service supply chain…

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Aftermarket, Feature

The Powerful Convergence of Digitalization and Servitization Transforming Manufacturing

The Convergence of Digitalization and Servitization The manufacturing industry is evolving rapidly as digitalization and servitization...

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eCommerce, Feature

How to leverage self-service portals in B2B ecommerce

Customer Self-Service Portals: The Next Frontier in B2B eCommerce Discover why customer self-service portals are reshaping B2B eCommerce....

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Feature, Pricing

6 Critical Trends Transforming Pricing in the Manufacturing Industry

The Future of Pricing in Manufacturing: Six Trends You Can’t Ignore As Industry 5.0 redefines manufacturing, pricing strategies are...

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Feature, Spare Parts

Is Sustainability in Spare Parts Management the Ultimate Imperative?

Sustainability in Spare Parts Management: The New Imperative for Value Creation Sustainability in spare parts management is no longer...

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Aftermarket, Feature, Service Strategy

The Continuing Rise of Servitization in 2025: Embracing Outcome-Based Models

Servitization is transforming manufacturing in 2025. Discover how IoT, AI, and data analytics enable outcome-based services and reshaping industry.

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Feature, FSM Technology

#FSN10 – Field Service News live at Service Management Expo 2014 – Simon Spriggs, Exel Computer Systems

As we delve back into the FSN archives for our #FSN10 10th Anniversary celebrations we take a look at some of our early event coverage…

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Feature, FSM Technology, FSN10, Service Leadership, Service Operations, Service Strategy

The start of something big… Field Service News issue one

As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…

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