Author: Kris Oldland

FSM Technology, News

Foodservice equipment company Servequip enjoys a ‘sharper’ business with Tesseract

For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from...

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Feature, Service Strategy

What is the difference between good and great customer service?

Strategies for GrowthSM  President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…

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#FSN20, Feature, Service Leadership

#fsn20 The twenty most influential people in field service (2015)

The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for...

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Premium Resources, Servitization and Advanced Service Design

White Paper: Defining service excellence in twenty-first-century business (2015)

White Paper: Defining service excellence in Twenty-First-Century business (2015) Add to Your Personal Library (0) Click Category to...

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FSM Technology, Premium Resources, Written Content

White Paper: Poor Relations (2015)

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...

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FSM Technology, Premium Resources, Written Content

White Paper: BYOD and Field Service (2015)

White Paper: BYOD and Field Service (2015) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...

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FSM Technology, Premium Resources, Research, Written Content

Research Report: A bunch of Cowboys? (2015)

Research Report: A bunch of Cowboys? (2015) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...

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Digital Transformation, FSM Technology, Premium Resources, Remote Service Delivery, Research, Written Content

Research Report: Field Service, Mobility and the Cloud (2015)

Research Report: Field Service, Mobility and the Cloud (2015) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Digital Transformation, FSM Technology, Premium Resources, Think Tank Sessions, Written Content

Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015)

Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015) Add to Your Personal Library (0) Click Category to Bookmark...

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Digital Transformation, FSM Technology, Premium Resources, Written Content

White Paper: The Five Stages of Field Service Evolution (2015)

White Paper: The Five Stages of Field Service Evolution (2015) Add to Your Personal Library (0) Click Category to Bookmark Public...

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