Knowledge is power… why knowledge sharing is key to modern field service (part one)
Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of...
Leading property management organisation goes live with ServicePower service management platform
Service management software provider ServicePower recently announced that a professional services company that provides global commercial...
Eight tips for improving field service productivity: Part One
Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good...
Service Management in the Cloud – The $120bn Question
The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate...
Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…
December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit...
Lincoln Property Solutions enlists Tesseract Service Centre to manage its systems
Lincoln Property Solutions Ltd, a Properties Management Service company in Basingstoke, Hampshire, has selected Tesseract Service Centre to...
The skills tomorrow’s field service engineer will need…
From Tesla’s electric cars to Siemens’ MRI machines, high-tech devices gather all kinds of data to indicate equipment health. Is the...
Understanding and applying effective Change Management: Part One – What is Change Management?
The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
How Shred-it gained complete visibility of their field services
Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...
