Connected Service : From Reactive to Dynamic Collaborative Resolution
White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...
White Paper: Guide to Mobile IoT
White Paper: Guide to Mobile IoT New white paper published by Telenor offers much needed detail to a growing area of importance for field...
What does the rise of remote service mean for on-site delivery?
What does the rise of remote service mean for on-site delivery?
E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences
e-Book: Beyond NPS – How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and...
Aquant Launches New AI Tool, Service Insights
Aquant’s Service Insights, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences.
The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021)
The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021) Today’s service workforce is...
White Paper: The 2020 Service Intelligence Benchmark Report
White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published by Aquant, now available at Field...
White Paper: The Service Leader’s Guide to Workforce KPIs
White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that...
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing drain to...
The Emergence of a New Tier of Service Support?
The Emergence of a New Tier of Service Support?
